FAQ
Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow 1-3 business days to have your order processed and shipped out. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number for your order. If you did not receive the order tracking number or did not find any updates under our Track Order page after 5 days, please contact us support@mythicalrose.com
Q: HOW LONG DOES SHIPPING TAKE?
A: Our warehouses are located around the world and specifically in the United States. All products on our site have 5-7 business day shipping to the United States. International Shipping will take 8-15 business days. Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION? A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you want and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Q: What Does My Warranty Cover? A: Your warranty covers any aspect of our Massage Tool that does not involve human error. All warranties also do not include battery coverage as of launching day on our website. All Massage Vault products purchased before this date are eligible for warranty coverage of their battery, however all Massage Vault products purchased on or after this date will not be entitled to warranty protection of the battery. Warranty protection begins on the date of purchase, not the date of delivery. Protection includes, but it not limited to: Product arriving in sub-par conditions. Product failing to start. Product causing power surge at power outlet. Any of the tools snapping upon first use of the product. Protection does not include: Any damages caused to you or other possessions as a result of unsafe use of the Massage Gun Any damages caused by incorrect power supply applications. Scratches, dents or aesthetic damages to the Product. Damages, scuffs or tears in the EVA containment box. All warranty cases are dealt with on a case-by-case basis. If you wish to find out more about whether your malfunction is covered by your warranty, please contact support@massagevault.com
Q: Do you support refunds/exchanges on products on sale?
A: If the product is on a huge sale, you are not entitled to a refund. However, if Massage Vault agrees to refund you according to different issues you have. You may be granted a refund.